Case Study: Rogue Valley Sewer Service achieves integrated financial operations and major time savings with Springbrook

Consolidating operations with Springbrook Financial software

Rogue Valley Sewer Service, a Southern Oregon utility serving more than 22,000 customers, faced fragmented financial and billing systems, slow vendor support, and time-consuming bill printing. Network Administrator Carole Balzer led an RFP process and selected Springbrook, deploying Springbrook Financial Suite, Springbrook Utility Billing and CivicPay for online and voice payments.

Springbrook implemented an integrated financial and billing solution that eliminated manual journal entries, enabled custom electronic bill exports for printing, and greatly reduced processing time—billing now takes less than half the time it did previously. Springbrook’s support and staff engagement also improved productivity and confidence in the system, delivering measurable time savings and a more efficient, unified finance operation.

Rogue Valley Sewer Service

Carole Balzer

Network Administrator