Case Study: Sugar Paper achieves improved inventory visibility and optimized multi-store inventory with Springboard Retail

Sugar Paper - Customer Case Study

Sugar Paper LA is a handcrafted stationery brand founded by Chelsea Shukov and Jamie Grobecker that grew from a college side project into a multi-channel business with two brick-and-mortar stores, an ecommerce site and a global wholesale division. As the team expanded—adding a new prototype store at Lido Marina Village and running a separate design studio—managing inventory across locations and channels became a central challenge, with leadership lacking real-time visibility and risking uneven stock distribution.

By using Springboard Retail’s reporting and custom reports, Sugar Paper gained centralized inventory visibility across stores and online, enabling timely transfers between locations and data-driven reorder decisions. The result was better-balanced inventory, fewer stockouts and overstocks, smoother operations during peak periods, and the operational confidence to support continued store growth and their bespoke custom business.

Sugar Paper

Kendall Watson

Director of Retail and Merchandising