Case Study: HandPicked achieves faster checkout, real-time insights and effortless personalization with Springboard Retail

HandPicked builds a retail enterprise one positive relationship at a time

HandPicked is a growing Columbia, South Carolina–based retailer selling unique, handmade jewelry and gifts through 16 stores, a BigCommerce ecommerce site, and a warehouse. Rooted in a culture of “positive relationships,” the company struggled with an aging, on‑premise POS (ChainDrive) that produced frequent disconnects, inconsistent data, slow reconciliations and inefficient workflows — undermining confidence in reporting and impeding customer service. HandPicked needed a modern, user‑friendly, cloud POS and a collaborative technology partner.

After a two‑year search HandPicked implemented Springboard Retail, working with its product and data teams to co‑develop a checkout personalization feature and migrate historical data. Associates were trained and operational within an hour, checkout times improved, and staff became more comfortable capturing customer data and taking personalized orders. With reliable real‑time reporting and daily store monitoring, leadership can make faster decisions, expect growth in personalization sales, and spend more time building customer relationships that drive repeat visits.

Handpicked

Seth Goff

Operations Director