Case Study: Cannabis Health improves VIP loyalty engagement with Springbig

Cannabis Health achieves <2 hour first response times with Springbig

Cannabis Health, a single-location cannabis retailer in South Dakota, faced the challenge of building a structured loyalty program to consistently engage patients and encourage repeat visits. They partnered with Springbig, utilizing its Automations and Messaging products, to gain the strategic guidance needed to maximize their customer engagement efforts.

Springbig provided hands-on support to help Cannabis Health develop and refine its VIP loyalty program. This collaboration delivered significant results, including an average first response time of under two hours from the Springbig support team and a 92% one-touch ticket resolution rate, enabling the retailer to operate more efficiently and continuously improve its strategy.

Cannabis Health