Case Study: Nuvance Health improves mental health access and wellbeing with Spring Health

Nuvance Health cuts therapy wait times to 1.2 days with Spring Health

Nuvance Health, a healthcare organization with approximately 14,000 employees, faced significant challenges with mental health stigma and access to care. Employees struggled with long wait times for therapy, a particular problem due to a scarcity of local providers, especially for child and teen dependents. The company also sought to build a more inclusive workforce by better supporting neurodivergent employees. Needing more support than a traditional EAP could offer, Nuvance Health selected Spring Health as its comprehensive mental health solution.

Spring Health provided a full-spectrum mental health platform featuring AI-driven provider matching, dedicated Care Navigators, therapy, coaching, and self-guided exercises. The solution drastically improved access to care, reducing the average therapy wait time to 1.2 days from a national average of 48 days. Within a year, engagement increased by 30%, and the program delivered significant clinical improvements: 84% of members showed reduced depression and anxiety symptoms. Employees also gave exceptionally high ratings to their Spring Health providers, coaches, and Care Navigators.

Nuvance Health