Case Study: Instacart improves mental health access and outcomes with Spring Health

Instacart boosts mental health engagement to 20% in 30 days with Spring Health

Instacart, a North American leader in online groceries, faced a challenge in scaling access to high-quality mental healthcare for its modern workforce. Their existing benefits and Employee Assistance Program were not sufficiently engaging employees or offering fast access to quality providers. They partnered with Spring Health to implement its comprehensive mental health solution to better support the whole spectrum of employee wellness.

Spring Health provided a personalized solution featuring a premium provider network and a wide spectrum of care options. This included fast access to therapists, dedicated Care Navigators, and on-demand digital resources. The results were significant, with employee enrollment jumping to 20% in the first 30 days compared to less than 5% with their previous EAP. Spring Health also delivered faster access, with members getting into care in an average of 1.5 days, and measurable clinical improvements, including 75% of members showing improved depression symptoms.

Instacart