Case Study: Leading Wellbeing and Mental Healthcare Company achieves improved employee mental health and higher engagement with Spring Health

How Retailers Are Prioritizing Wellbeing and Proactively Supporting Employee Mental Health

Leading Wellbeing and Mental Healthcare Company, serving retail workforces, faced rising stress, anxiety and burnout among frontline employees—40% reporting worse mental health, 64% noting more confrontational customers, and 48% considering leaving their jobs. To address these pressures, Spring Health was engaged, bringing its Precision Mental Healthcare platform along with licensed Care Navigators, a diverse provider network, and the Recognize and Respond training program.

Spring Health implemented fast, personalized access to care (real-time availability and appointments within two days), clinician-guided navigation, tailored communications, and training for employees and managers. The vendor’s approach produced measurable results across retail clients: 13.5% total enrollment; 56% of members improved depression symptoms and 51% improved anxiety symptoms in fewer than four sessions; 60% improved overall functionality; 78% stayed with the same therapist after multiple sessions; and an average recovery of 2.7 hours of lost productivity per member per week.