Case Study: Instacart scales access to high-quality, fast mental healthcare with Spring Health

How a Growing Tech Company Scaled Access to High-Quality Mental Healthcar

Instacart, the North American leader in online groceries, needed a modern mental health benefit that would appeal to its tech‑savvy workforce, support the full spectrum of mental wellness, drive higher engagement than their traditional EAP, and deliver faster access to quality providers. To meet that challenge, Instacart launched Spring Health as its dedicated mental health solution (launch date January 1, 2020).

Spring Health implemented a single “front door” with a short online assessment, rapid booking (first appointment in 12 minutes; average access 1.5 days), Care Navigators, a diverse national provider network, on‑demand digital resources (Moments), and Precision Mental Healthcare–driven personalization. The impact: 20% of employees enrolled in the first 30 days (vs. <5% EAP utilization), 54% total enrollment (2022) with 84% completing assessments, 75% improved depression symptoms, 74% improved anxiety symptoms, 60% of those with functional impairment showing measurable improvement, an average of 5.19 appointments to report symptom improvement, and a 9.5/10 provider satisfaction rating for Spring Health.

Instacart

Margaret Fairbairn

Global Benefits Manager