Case Study: Hearst Improves Mental Health Access and Outcomes with Spring Health

Hearst cuts therapy wait times to 1.3 days with Spring Health

Hearst, a diversified media and information company, recognized that its journalists faced significant mental health challenges, including exposure to traumatic events and high levels of anxiety, which were not adequately met by their traditional employee assistance program (EAP). They needed a more specialized and accessible mental health solution to support their frontline reporters and partnered with Spring Health to find a customized approach.

Spring Health implemented its personalized mental health platform for Hearst, which included expedited access to therapy, a data-driven provider matching system, and even the hiring of a dedicated in-house clinician trained in trauma. The results were substantial: colleagues could schedule therapy appointments in an average of 1.3 days, engagement with the mental health program jumped from less than 2% to almost 30%, and a majority of enrolled colleagues with depression and anxiety saw significant improvement in their symptoms. Spring Health also delivered a strong financial return, saving Hearst $283 per member per month and reducing turnover for those in care by 75%.

Hearst