Case Study: Quarterly Co. achieves reliable fulfillment and prevents lost orders with Spree Commerce

Quarterly - Customer Case Study

Quarterly, a West Hollywood subscription service founded in 2011, sends curated physical packages selected by cultural icons to subscribers. Because every order counts, Quarterly faced fulfillment challenges—small storefront or SKU changes could disrupt its shipper and lead to lost orders—so they needed a platform to prevent logistics issues from affecting customers.

Quarterly integrated its storefront with its shipper using Wombat, which manages transaction complexity, confirms message receipt, and automatically alerts the team when a vendor fails to confirm. As a result, orders that would have been lost are preserved: Wombat detects SKU mismatches, triggers immediate troubleshooting, and lets Quarterly fix and reprocess orders before customers are impacted, reducing lost orders and protecting customer relationships.

Quarterly Co.

Mitch Lowe

CEO, Quarterly Co.