Case Study: Premium Automotive OEM ranks 256,000 warranty claims by fraud likelihood with SPREAD Ticket Analyzer

Premium Automotive OEM ranks 256,000 warranty claims with SPREAD, unlocking ~$2.5M per 1pp fraud-detection lift

The customer, a premium automotive OEM, faced a structural challenge in its aftersales operations: its human reviewers were unable to effectively detect fraud within a massive, homogeneous stream of warranty claims. To address this, the company partnered with SPREAD to implement its Ticket Analyzer solution, which processes claims and configuration data to score each claim for fraud likelihood.

SPREAD's solution transformed the reviewer workflow by replacing a first-in-first-out queue with a queue ranked by fraud likelihood. This allowed the same reviewer headcount to focus their attention on the highest-yield claims. For this scale of 256,000 claims processed, SPREAD calculates that each one-percentage-point lift in fraud detection is worth approximately $2.5M annually in recovered or avoided payouts, according to industry-benchmark figures.