Case Study: European Automotive Group cuts workshop repair costs by 25% with SPREAD Ticket Analyzer

European Automotive Group cuts workshop repair costs 25% with SPREAD

European Automotive Group, a major automotive OEM, faced a significant challenge in its global aftersales operation. Their dealership technicians struggled to efficiently diagnose vehicle issues, relying on slow methods like personal memory, documentation searches, and phone escalations, which left vehicles stalled on lifts. To address this, they partnered with SPREAD and implemented its Ticket Analyzer product for workshop ticket triage.

SPREAD's solution involved ingesting over 22 million diagnostic tickets, processing them through a daily pipeline to create similarity vectors. This enabled a custom application at each dealer workstation to instantly surface the closest prior resolutions for any new issue, ranked by technical similarity. The implementation resulted in mechanics fixing issues 25% cheaper, saving the importer/OEM more than €15 million annually in unnecessary parts swaps and repeat visits.