Case Study: British Luxury Automotive Group speeds SDV defect triage with SPREAD

British Luxury Automotive Group targets 5,000 defect tickets with SPREAD

SPREAD worked with British Luxury Automotive Group during their software-defined vehicle (SDV) launch to address a major bottleneck in their defect triage process. The customer was managing approximately 5,000 active defect tickets and identified that the "time to develop fix" stage was taking three times longer than any other stage, creating a significant challenge for their engineering team.

The solution implemented by SPREAD followed a customer-defined sequence, starting with a diagnostic triage tool to compress the fix-development time. This shifted the engineer workflow from an open-ended search to a ranked evaluation of potential causes. The measurable impact was a more efficient triage process, directly targeting the 3x bottleneck. SPREAD's engagement also identified key procurement-engineering blockers to be cleared before further scale-up.