Case Study: Haines, Jones & Cadbury cuts freight claims by 65% with SpotSee ShockWatch Labels

Haines, Jones & Cadbury cuts freight claims 65% with SpotSee

Haines, Jones & Cadbury (HJC), a specialty construction trade contractor, faced a significant challenge in monitoring the handling of its shipments once they left its distribution centers via third-party carriers. This created a blind spot in quality control and led to high freight damage claims. To address this, HJC implemented SpotSee's ShockWatch impact indicator labels and alert tape on all pallets and parcels.

The ShockWatch solution from SpotSee provided a visual indicator of mishandling, making carriers more accountable. After one year of using the products and bolstering its packaging, HJC achieved a 65% reduction in freight claims, saving $214,000 annually. The results also led to overwhelmingly positive customer feedback and carrier cooperation.

Haines, Jones & Cadbury