Case Study: SAS improves travel data quality and global servicing with Spotnana

SAS boosts self-service bookings 5% with Spotnana

SAS, a global data and analytics leader, faced significant challenges with its legacy online booking tool, which produced unreliable data and forced agents to spend hours fixing errors. Their fragmented global servicing model also struggled to support travelers effectively. SAS needed a modern travel platform to improve data quality, unify servicing, and future-proof its program, leading them to partner with Spotnana and implement Avenir: Travel Edition, powered by Spotnana’s Travel-as-a-Service platform.

By leveraging Spotnana’s modern, API-first architecture, SAS was able to unify its global operations and integrate trip data directly into its internal tools. The solution provided a single, complete view of all travel bookings and enabled any agent to service any traveler from any location. The results were immediate, with data quality problems disappearing virtually overnight. SAS achieved a 5% increase in self-service online bookings and now redeems over 97% of unused credits prior to expiration.

SAS