Case Study: Ciena improves travel compliance and booking efficiency with Spotnana

Ciena boosts online booking to 90% with Spotnana

Ciena, a global leader in optical networking systems, needed a modern platform to support its complex global travel program and eliminate inefficiencies from its legacy system. The company selected Spotnana’s Travel-as-a-Service platform to address challenges like fragmented regional instances, slow performance, and a lack of real-time visibility that were degrading traveler satisfaction.

By implementing Spotnana’s platform, Ciena gained an intuitive booking experience, direct connections to travel providers for broader content, and automated unused ticket management. The solution delivered substantial results, including a 90% online booking rate, a 99% policy compliance rate, and the redemption of $250,000 in unused ticket credits. Spotnana also provided real-time analytics that transformed Ciena's supplier negotiation strategy.

Ciena