Case Study: Capital & Coast District Health Board achieves streamlined hospital catering and cleaning with Spotless Group

Capital & Coast District Health Board - Customer Case Study

Capital & Coast District Health Board is a teaching hospital serving the Wellington region of New Zealand. It needed integrated support across multiple sites in Wellington, Porirua, and Kapiti, including catering, hospitality, and cleaning services. Spotless Group was brought in to help streamline operations and improve service delivery across the hospital’s healthcare facilities.

Spotless Group implemented integrated catering and cleaning services using the Buckeye Food Management System, Patient Decision Aids, and the TopCat Auditing Tool. These tools enabled same-day patient meal service, personalized menu selection aligned to diet orders, and better monitoring of cleaning performance across all sites. Spotless Group also operates a 24-hour help desk to coordinate discharge bed cleaning, improving responsiveness and operational efficiency.

Capital & Coast District Health Board