Case Study: Radboud University reaches thousands of students with Spotler

Radboud University answers 10,800+ student questions with Spotler

Radboud University sought to enhance its communication with prospective national and international students by supplementing its existing email and phone channels. The challenge was to handle a high volume of inquiries efficiently and provide quick, user-friendly support through popular messaging platforms. They partnered with vendor Spotler to implement its WhatsApp and Live Chat services to meet this need.

Using Spotler, the university set up a centralized system with separate streams for Dutch and international queries, allowing a large team to manage conversations from a single dashboard. The solution provided valuable insights through message tagging and significantly improved response times. The measurable impact for Radboud University was substantial, with WhatsApp inquiries growing to over 20,000 annually and live chat handling over 2,500 conversations in its first seven months, while also leading to a nearly 20% reduction in email volume from prospective students.

Radboud University