Case Study: Lake District Hotels achieves 11x ROI from personalisation with Spotler

Lake District Hotels - Customer Case Study

Lake District Hotels, a collection of family-owned hotels, faced a challenge with disparate and unclean data sources that prevented a unified customer view and personalized marketing. This made it difficult to understand guest value and automate relevant campaigns. They turned to vendor Spotler and its Customer Data Platform to solve this integration and personalization problem.

By implementing Spotler's CDP, the hotel group gained a single customer view and the ability to automate customer journeys. This solution led to a measurable increase in overall bookings by 4% within the first six months, achieving an 11x return on investment for their efforts with Spotler.

Lake District Hotels