Case Study: DELTA reduces drop-off and increases leads with Spotler Activate

DELTA - Customer Case Study

Spotler worked with DELTA, a rapidly growing telecom provider in the Netherlands, to address a major challenge: over 80% of website visitors were dropping off during its online ordering process due to uncertainties about pricing and services, resulting in a significant loss of potential leads.

The solution implemented by Spotler using its Activate platform included A/B testing for better information, adding social proof to boost certainty, and deploying an exit-intent popup to capture contact details from abandoning visitors. The results for DELTA were an 18.5% uplift in conversion, an almost 80% increase in qualified leads for its sales team, and the project received an industry award for omnichannel success.

DELTA

Robert de Kok

CRO Specialist