Case Study: CliniClowns achieves positive social media engagement with Spotler Engage

CliniClowns - Customer Case Study

The customer CliniClowns, a foundation providing clowns to visit sick children and people with disabilities or dementia, needed to build its online presence from nearly nothing and create a professional webcare operation. They partnered with the vendor Spotler and utilized its Engage platform to manage social media, monitor conversations, and provide high-quality customer service while keeping costs manageable.

The solution implemented by Spotler involved using the Engage tool for real-time feedback, live chat during high-traffic events, and integrated monitoring. This allowed a seamless hybrid team of professional agents and volunteers to efficiently manage all webcare, resulting in high engagement, positive interactions, and the ability to quickly respond to and share valuable user-generated stories. The vendor Spotler enabled CliniClowns to professionally showcase their positive impact and build strong relationships with their target audiences.

CliniClowns

Sarah Comajta

Content Strategist & Webcare Manager