Case Study: Norfolk Southern achieves greater operational visibility and faster rail operations with Spotfire

Norfolk Southern uses integration and analytics to increase operational visibility and customer service

Norfolk Southern, a major railroad, faced challenges managing its extensive assets and meeting new customer demands for real-time shipment tracking due to its legacy systems and inconsistent data. The vendor Spotfire, alongside TIBCO Integration, was brought in to help modernize operations and provide a unified, real-time view of core assets to improve service quality and efficiency.

The solution implemented by Spotfire delivered a centralized analytics and event-enabled platform for tracking assets and shipments. This provided Norfolk Southern with accurate visibility into terminal operations, improved planning algorithms, and real-time communication tools. The vendor's technology helped the company achieve a 25% reduction in time to market for new projects, increased asset utilization, reduced contractor costs, and significantly improved customer service with highly accurate shipment tracking.

Norfolk Southern

Fred Ehlers

Vice President of Information Technology