Case Study: Norfolk Southern achieves greater operational visibility and customer service with Spotfire and TIBCO

Norfolk Southern cuts time to market by 25% with Spotfire

Norfolk Southern, a major railroad operator, faced challenges in modernizing its asset-intensive operations. Their legacy systems and point-to-point messaging solutions provided dated and inconsistent information, which slowed down projects and hindered their ability to meet growing customer demand for real-time shipment tracking and high-quality service. To resolve this, they turned to vendor Spotfire and its analytics solutions, alongside TIBCO integration.

The solution implemented by Spotfire and TIBCO provided a common, real-time view of core assets and operations. This enabled near real-time data, improved tracking, and predictive analytics. The results included a 25% reduction in time to market for new projects, increased operational efficiency, reduced contractor costs, and improved fleet utilization. Norfolk Southern also gained the ability to provide customers with highly accurate, real-time shipment tracking and alerts.

Norfolk Southern