Case Study: Keysight Technologies achieves faster, data-driven analytics with TIBCO Spotfire

Keysight Technologies transforms customer relationships with analytics

Keysight Technologies, a leading electronic test and measurement equipment provider, faced significant challenges managing and analyzing large volumes of customer and product data. Their systems were slow, taking hours to load information, which created reporting difficulties and impacted business productivity. They sought a self-service analytics solution from vendor TIBCO to integrate with their Snowflake data warehouse and empower users to gain faster insights.

TIBCO implemented its Spotfire analytics platform to analyze customer issues and product data. The solution integrated with Snowflake, enabling efficient data replication and real-time analysis. This resulted in data loads that now take seconds instead of hours, allowing Keysight to quickly identify root causes of product failures, improve equipment reliability, and enhance customer service. A specific analysis for one customer using Spotfire box plots uncovered unique usage patterns that explained premature failures, leading to a targeted trade-in program.

Keysight Technologies

Paul Jones

Senior Data Scientist