Case Study: Keysight Technologies improves equipment reliability and customer insights with Spotfire analytics

Keysight Technologies cuts data load times from hours to 60 seconds with Spotfire

Keysight Technologies, a leading electronic test and measurement equipment provider, faced challenges managing large volumes of diverse customer and product data. Their systems were slow and inflexible, leading to reporting difficulties that impacted productivity. They sought a self-service analytics solution from Spotfire to complement their Snowflake data warehouse and gain faster insights to improve product quality and customer relationships.

With the Spotfire analytics platform, Keysight implemented a solution that replicates data into Snowflake and runs SQL queries to create actionable reports. This provided easy access to filterable data, reducing load times from hours to seconds. Spotfire enabled the company to analyze product failures, identify root causes, and improve equipment reliability. A key success was identifying a customer's premature unit failures, leading to a targeted trade-in program and significantly improved customer satisfaction.

Keysight Technologies