Case Study: Aeroporti di Roma boosts customer satisfaction and cuts operating costs with Spotfire

Aeroporti di Roma sees customer satisfaction soar with digital transformation

Aeroporti di Roma, the operator of Rome's two major airports, faced the challenge of declining passenger satisfaction and the complex task of integrating real-time data from thousands of sources across its operations. To transform from reactive to proactive operations and improve the entire traveler experience, the company turned to the TIBCO Connected Intelligence platform.

By implementing TIBCO's solution to integrate and correlate all operational information, Aeroporti di Roma gained a unified view of its ecosystem. This enabled proactive management, passenger flow analysis, and real-time data sharing with partners. As a result, TIBCO helped the airport achieve a 35% increase in its service quality score, win multiple "Best Airport in Europe" awards, reduce day-to-day operating costs by 40% during the pandemic, and receive a 5-star COVID-19 safety rating.

Aeroporti di Roma

Floriana Chiarello

Head of Demand Management