Case Study: Abnormal Security achieves seamless CLM adoption with SpotDraft

How Abnormal Security Achieved Seamless SpotDraft CLM Adoption with 24/7 Support

Abnormal Security, a security company, was looking for a CLM partner that could do more than manage contracts—it needed a solution that could automate support workflows, simplify contracting, and provide exceptional service. Its legal and business teams were relying on manual processes, and the previous CLM tool failed to gain adoption among business users, creating bottlenecks. SpotDraft’s 24/7 responsiveness and pricing fit made it the chosen vendor.

SpotDraft implemented a CLM with 24/7 partner-led support, native Salesforce integration, automated approval workflows, in-app redlining through Word integration, and real-time dashboards. The result was seamless adoption across teams, easier contract creation directly in Salesforce, and a major efficiency boost between Sales and Legal. According to Abnormal Security, support access was “a game changer,” and SpotDraft was described as “seamless” from implementation through handoff.

Abnormal Security

Susan Koenig

Senior Legal Operations Manager