Case Study: Siemens improves field service billing, sub-task tracking, and offline workflows with Spoors

Siemens slashes 4-5 month billing delays with Spoors

Siemens Power faced significant challenges in managing its field service operations for power generation and energy management. Their primary issues involved delayed customer billing due to field executives not reporting hours for 4-5 months, difficulty tracking numerous employee sub-tasks, and an inability to assist field employees or capture data at remote customer locations with no internet. To address these problems, they partnered with the vendor Spoors.

The Spoors solution provided a platform for field employees to enter timesheets daily, automating sub-tasks to auto-populate hours. It incorporated a ticketing system for efficient employee assistance and, crucially, offered full offline functionality for use at sites without connectivity. This allowed Siemens Power to bill customers monthly and far more efficiently, streamlining their entire field operation process.

Siemens