Case Study: CDSG streamlines field operations and workflow automation with Spoors

CDSG streamlines 18 divisions with Spoors

CDSG, an umbrella corporation with divisions including a leading FMCG group, faced significant operational challenges due to manual processes. Their field force relied on manually capturing data for cash collection, load-ins, and load-outs, which caused delays and errors. Additional problems included a lack of offline data collection, no automated approval process for stock requests, and difficulties in monitoring field activities and tracking warehouse assets. To address these inefficiencies, they partnered with Spoors for its field force management and workflow automation platform.

The Spoors solution automated data transfer for key forms and provided complete offline availability for its mobile workforce. It streamlined the retail onboarding process and used tools to auto-assign leads and optimize routes. The platform provided activity tracking with live feeds and integrated with CDSG's Microsoft Dynamics systems to synchronize load-in and load-out data. This automation saved time, reduced errors, and provided real-time visibility into operations, significantly increasing field efficiency for the customer.

CDSG