Case Study: University of Sheffield improves catering efficiency and customer experience with Spoonfed

How The University of Sheffield Cut Costs, Boosted Catering Efficiency & Improved Customer Experience with Spoonfed

The University of Sheffield, which provides in-house catering for meetings, events, and small gatherings, was struggling with an outdated, non-web-based system that caused frequent errors, relied heavily on manual processes, and used an unsustainable pricing structure. To improve efficiency and customer satisfaction, the university turned to Spoonfed’s catering management software, including online ordering, menu management, production planning, and sales analysis.

Spoonfed replaced the legacy setup with a user-friendly web-based platform that streamlined ordering, simplified back-office administration, and improved production planning and reporting. The result was reduced administrative burden, fewer operational errors, better customer experience through online ordering with images and allergen information, and stronger sales visibility for the catering team.

University of Sheffield

Lindsay Wilson

Sales and Event Coordinator