Case Study: BaxterStorey streamlines catering operations with Spoonfed

How Osborne Clarke Replaced 5 Manual Systems and Slashed Menu Update Time by 47.5x

BaxterStorey, managing workplace hospitality for Osborne Clarke, was struggling with a fragmented and outdated catering booking process. Orders were coming in through multiple channels, including a customised Microsoft form, spreadsheets, emails, and conversations, making updates slow, manual, and difficult to manage. BaxterStorey needed a more modern, flexible system for online ordering and menu management.

Spoonfed provided a single, intuitive catering management platform that brought bookings, menu updates, and production management into one place. The team cut menu update time from 48 hours to around 30 minutes, replaced five manual systems with one, and gave staff clearer, kitchen-ready production sheets plus better allergen, nutritional, and visual menu information. With Spoonfed, BaxterStorey improved efficiency, streamlined operations, and delivered a better hospitality experience.

BaxterStorey

Matthew Phillips

General Manager