Case Study: UniCredit Group achieves real-time operational insights and 70% faster incident resolution with Splunk

UniCredit Delivers Omni-Channel Excellence With Real-Time Operational Insights

UniCredit Business Integrated Solutions (UBIS), the UniCredit Group’s global IT and operations arm supporting roughly 1,000 applications across a multi‑national infrastructure, faced a growing flood of machine data from sites, systems and applications with no single point of access. This made troubleshooting, security and compliance analysis slow and fragmented, and UBIS needed faster, real‑time insight to reduce investigation and resolution times and protect customer experience.

UBIS deployed Splunk Enterprise (with partner Moviri) in about a month and scaled data intake from 250 GB to 2.8 TB per day to enable real‑time monitoring, threshold alerts and centralized correlation across IT, security and business teams. The result: about 40% of incidents are mitigated before customers are affected, mean time to resolve fell by ~70% (most issues now fixed in under 15 minutes), compliance reporting was simplified, and the platform now supports hundreds of users and multiple use cases from security to business analytics, improving service quality and reducing costs.

UniCredit Group