Case Study: Travelport achieves full-stack observability and faster incident response with Splunk

Travelport reduces MTTD by 75% with Splunk

Travelport, a global travel marketplace connecting buyers and sellers, faced challenges with a complex mix of observability tools that prevented a holistic view of its infrastructure and applications. This led to longer mean time to detection (MTTD) and an overwhelming 20,000 daily alerts. To enhance full-stack observability, Travelport turned to Splunk and implemented Splunk Observability Cloud.

By using Splunk Observability Cloud and engaging a Splunk Assigned Expert for strategic guidance, Travelport achieved full visibility across its entire environment. The solution resulted in a 75% reduction in MTTD, a 95% reduction in false positives, and allowed the company to exceed its uptime goal, significantly improving the customer experience.

Travelport