Case Study: TransUnion achieves faster issue resolution and reliable transaction monitoring with Splunk's enterprise monitoring and machine learning

TransUnion Invests in Splunk Solutions for Enterprise Monitoring, Machine Learning

TransUnion, a global consumer and risk information company serving over one billion people and Tier-One financial institutions, needed better performance monitoring to ensure reliable transactions and meet customer SLAs. The team faced variable website traffic and the challenge of establishing baselines for external customer traffic and transaction volumes so they could detect anomalies quickly and reduce false alerts.

TransUnion implemented Splunk Enterprise, Splunk IT Service Intelligence and the Splunk Machine Learning Toolkit to create machine-learning baselines and end-to-end transaction visualizations. The solution accelerated root-cause analysis from hours to minutes, cut false alerts, improved SLA compliance and customer satisfaction, and set the stage for faster, more accurate ML and accelerated data models.

TransUnion

Steve Koelpin

Lead Splunk Develope