Case Study: TiVo achieves seamless, reliable customer experience with Splunk Enterprise

TiVo Monitors the Customer Experience for Seamless Reliability

TiVo, a global leader in next‑generation television services, needed real‑time visibility into its award‑winning user interface and end‑to‑end service operations to deliver a seamless customer experience and reduce the time required to prepare and install set‑top boxes.

By deploying Splunk Enterprise to ingest logs from servers, applications, set‑top boxes and mobile devices, TiVo built real‑time dashboards and alerts for proactive detection and rapid root‑cause analysis. The solution delivered operational intelligence and improved reliability—trimming 15 minutes from warehouse box provisioning, shaving 30 minutes off installer time, speeding issue resolution, and improving service delivery for millions of subscribers.

TiVo

Sanjay Chandra

VP of IT