Case Study: Tesco achieves accelerated development and improved customer experience with Splunk Enterprise

Tesco.com Accelerates Development Through Deep Understanding of Customer Behavior

Tesco.com, the e-commerce arm of Tesco PLC, faced growing complexity as it moved from a Microsoft stack to a mixed Linux/Java and .NET environment supporting over 400 servers across 10 environments in the UK and India. Its homegrown log-monitoring tools couldn’t scale, leaving developers and analysts without clear visibility into customer behavior, conversion pathways, checkout errors and slow troubleshooting and development cycles.

Tesco deployed Splunk Enterprise across nearly all servers and gave 300+ developers, analysts and support staff access to dashboards, alerts and correlated log data integrated with existing monitoring and service-desk systems. The result: real-time transaction visibility, faster root-cause analysis, a 95% reduction in MTTI/MTTR, escalations down at least 50%, 30+ weekly support hours saved, up to a 30% faster development cycle, and improved customer satisfaction with reduced lost revenue.

Tesco

Joshua Anderson

Applications Engineer, Tesco.com