Case Study: TalkTalk improves network reliability and detects outages faster with Splunk

TalkTalk cuts red exchange incidents from several thousand to 10 or fewer with Splunk

TalkTalk, a UK telecommunications provider, faced challenges monitoring its network performance with legacy systems, making it difficult to identify service outages quickly. This limited their ability to maintain service quality. To address this, TalkTalk turned to Splunk, using Splunk Enterprise to gain a unified view of network data.

By implementing Splunk's platform, TalkTalk gained deep observability into its network, allowing it to detect problems almost instantly. The solution enabled them to drastically reduce critical network incidents from several thousand per week to just a handful. As a result, Splunk helped TalkTalk improve network reliability, strengthen its brand reputation, and deliver a better customer experience.

TalkTalk