Case Study: Ping Identity achieves $660K annual ROI and 70% faster incident resolution with Splunk

Splunk helps ping identity contain costs, improve cloud security and deliver business insights

Ping Identity, a cloud identity and access management provider, struggled to manage rapidly growing, elastic cloud infrastructure while meeting tight SLAs and protecting sensitive customer activity. Existing monitoring tools required hours of manual log handling, limited proactive detection, drove up operational costs, and prevented the deep usage and performance insight executives needed.

By deploying Splunk for centralized, encrypted log indexing and flexible monitoring, Ping reduced mean time to resolve incidents by about 70%, eliminated redundant tools, and avoided hiring 3–4 additional engineers, yielding roughly $660,576 in annual hard ROI (including ~$630k in avoided staffing costs, ~$30.6k in support savings and $10k recovered licensing). The solution also strengthened security controls, enabled proactive customer alerts, and delivered executive-ready analytics to improve retention and product strategy.

Ping Identity