Case Study: SMSGlobal achieves real-time visibility and instant compliance reporting with Splunk

SMSGlobal Gains Real-Time Visibility Into Customer Needs and System Health

SMSGlobal, a Melbourne-based messaging provider founded in 2007 that serves small businesses and large enterprises worldwide, faced growing pressure to add advanced features while strengthening security and meeting PCI compliance. Its teams struggled with fragmented logs and manual processes—compliance reporting once took 10 people several days—and the company needed better threat detection and predictive analytics to improve customer service.

SMSGlobal deployed Splunk Enterprise, Splunk Enterprise Security and related apps to centralize machine data, provide real-time dashboards, scheduled searches and automated reporting. The result: compliance reports now generate in seconds (reducing administrative effort roughly tenfold), real-time anomaly detection and automated alerts protect systems, full Exchange visibility speeds investigations, and predictive analytics improve customer targeting, security and operational efficiency.

SMSGlobal

Paul McKenna

Co-founder and Chief Operating Officer