Case Study: Sansan, Inc. achieves faster issue resolution and deeper application visibility with Splunk

Sansan detects issues faster and resolves production issues within 30 minutes with Splunk

Sansan, Inc., a Japanese business infrastructure company, faced challenges with manual troubleshooting and limited visibility into its Bill One invoice management service. This hindered their ability to quickly identify and resolve production issues. To address this, they implemented Splunk Application Performance Monitoring (APM) and Splunk Infrastructure Monitoring.

By adopting Splunk's solutions, Sansan gained 100% unified visibility across its systems. The implementation resulted in issue alerts being received within 3 minutes and resolution within 30 minutes. Splunk provided the necessary observability to proactively detect failures, reduce latency, and maximize uptime, allowing Sansan to maintain quality service during peak business periods.

Sansan, Inc