Case Study: Royal Caribbean improves customer experience and cuts downtime with Splunk AppDynamics and Cisco ThousandEyes

Royal Caribbean boosts productivity 100% with Splunk

Royal Caribbean Group, a major cruise line, faced the challenge of needing real-time visibility across its complex IT infrastructure to proactively resolve issues and prevent costly downtime. To address this, they turned to Splunk and implemented its full-stack observability solutions, Splunk AppDynamics and Cisco ThousandEyes, to gain insights and ensure flawless customer experiences.

By deploying Splunk's solutions, Royal Caribbean achieved full-stack observability, which allowed them to move from reactive to proactive operations. The results were significant, including a 50% reduction in mean time to resolution (MTTR), a 100% increase in developer productivity and the ability to avoid an estimated $1 million per hour in potential downtime costs.

Royal Caribbean Group