Case Study: REPAY cuts incident triage time in half with Splunk Observability Cloud and AI Assistant

REPAY cuts incident triage time 50% with Splunk

REPAY, a provider of integrated payment solutions, faced challenges with operational silos and fragmented infrastructure, which hindered their ability to quickly resolve incidents and maintain high availability. To gain end-to-end visibility and improve response times, they turned to Splunk and adopted Splunk Observability Cloud.

By implementing Splunk Observability Cloud and its integrated AI Assistant, REPAY gained a unified view of their system health. The solution enabled them to triage incidents 50% faster, reduce transaction latency by 30%, and proactively identify issues, allowing teams to focus on innovation.

REPAY