Case Study: Otto Group achieves 24/7 real-time operational intelligence and reduced downtime with Splunk Enterprise

Real-time Operational Intelligence Keeps Otto Group Running 24/7

Otto Group is a global retail and services company (120+ companies in 20+ countries and one of the world’s largest online fashion retailers) that needed real-time operational and digital intelligence across a complex, SOA-based infrastructure. Critical systems—including 20 call centers and a central processing system handling all customer, product and order data—required consolidated monitoring so teams could detect and resolve errors faster, reduce downtime, and speed and stabilize software rollouts.

Group Technology Partner deployed Splunk Enterprise across production, development and QA (upgrading from 10GB to 100GB/day) for monitoring, DevOps, reporting and analytics. The solution enabled real-time visibility of all call centers and backend requests, cut average time-to-act to about five minutes, reduced downtime, improved deployment quality and testing, helped meet compliance with 90-day log retention, and unlocked new operational-intelligence uses like a real-time “Top Seller” list and a mobile KPI app.

Otto Group

Michael Otremba

Department Manager, Customer Care Center Software Development, Otto Group