Case Study: Rappi fixes issues 90% faster with Splunk Observability Cloud

Rappi fixes issues 90% faster with Splunk

Rappi, an on-demand delivery service operating across Latin America, faced a significant challenge when order volumes surged by 300% during the COVID-19 pandemic. Their legacy monitoring tools were insufficient, causing slow alerting and difficulty in pinpointing issues, which threatened their ability to provide fast and reliable service. To maintain performance, Rappi turned to the vendor Splunk and implemented Splunk Observability Cloud.

Using Splunk's observability products, Rappi gained real-time, end-to-end visibility into its complex infrastructure and microservices. The solution from Splunk enabled the team to detect and resolve problems dramatically faster, slashing their mean time to resolution (MTTR) by over 90%. This allowed them to seamlessly process 8.8 million monthly orders and ensure a smooth experience for their 7.5 million weekly active users.

Rappi