Case Study: PSCU achieves sub-2-minute MTTA and stronger PCI security with Splunk (VictorOps & Splunk Enterprise)

PSCU Safeguards Reliability, Security Through VictorOps and Splunk Enterprise

PSCU is the nation’s premier payments credit union service organization, supporting more than 900 owner credit unions and over two billion annual transactions. Facing disparate monitoring tools, slow mean time to acknowledge (around four hours), and the need to ensure availability, on-call accountability and PCI-compliant security, PSCU sought a centralized, faster incident-response solution.

By standardizing on VictorOps (110 users) and expanding Splunk Enterprise from security into operations, PSCU created a single-pane-of-glass platform that cut MTTA from four hours to under two minutes, enabled mobile incident response and stronger team accountability, and streamlined PCI monitoring — while cost-effectively extending use cases across production, QA and DevOps.

PSCU

Earl Diem

IT Operations Manager