Case Study: PSCU achieves faster incident response and improved reliability with Splunk

PSCU cuts MTTA from 4 hours to under 2 minutes with Splunk

PSCU, the nation's premier payments credit union service organization, needed to improve the reliability of its services for over 1,500 credit unions. Their key challenges were reducing the mean time to acknowledge (MTTA) and mean time to repair (MTTR) for IT incidents while increasing accountability for their support teams. To address this, PSCU turned to the vendor Splunk and its product Splunk On-Call.

By implementing the Splunk platform, PSCU empowered its staff with a unified tool for automated incident management and mobile monitoring. The solution from Splunk resulted in a dramatic reduction of MTTA from four hours to under two minutes. This improvement, along with the ability to detect performance issues before they caused failures, has helped PSCU safeguard the user experience for the billions of transactions it enables annually.

PSCU