Case Study: PagerDuty achieves end-to-end visibility and faster incident resolution with Splunk Cloud

PagerDuty Ensures End-to-End Visibility with Splunk Cloud and Amazon Web Services

PagerDuty, a cloud-native enterprise incident‑resolution service, needed a scalable way to analyze and triage operations data as it began indexing hundreds of gigabytes of logs daily. Its previous logging solution couldn’t scale or produce actionable results quickly—some queries took up to 30 minutes—jeopardizing fast incident resolution and service availability.

PagerDuty migrated to Splunk Cloud on AWS within days, gaining end‑to‑end operational visibility and faster troubleshooting. The solution cut incident resolution from tens of minutes to single‑digit minutes or seconds, improved security and compliance visibility, and delivered roughly 30% cost savings versus the prior service.

PagerDuty

Arup Chakrabarti

Director of Infrastructure Engineering