Case Study: Cuscal (Australia’s leading payments provider) achieves real-time payment visibility and 50% faster incident response with Splunk

Operational Visibility Into Real-Time Payments Improves Customer Experience at Cuscal

Cuscal, Australia’s leading provider of end-to-end payment solutions and a shareholder in the New Payments Platform (NPP), needed real-time visibility across a complex, high‑volume payments environment to ensure continuous uptime and protect sensitive customer data while supporting dozens of financial institutions.

Deploying Splunk Enterprise (and the Splunk App for PCI Compliance) gave Cuscal unified, real‑time monitoring using existing logs without adding overhead, halving incident detection and troubleshooting time and improving service availability and customer experience—enabling reliable NPP transactions and broader rollout of Splunk across the business.

Cuscal

Rishi Amin

Manager of Strategy and Architecture