Case Study: NYC Health + Hospitals improves patient care with Splunk AppDynamics and ThousandEyes

NYC Health + Hospitals improves patient care for 1.1 million people with Splunk

NYC Health + Hospitals, the largest public healthcare system in the US, faced significant challenges due to a lack of IT visibility across its 70+ locations. With thousands of daily alerts, the team was stuck in a reactive mode, struggling to prevent performance issues from impacting critical clinical services and patient care. To address this, they turned to Splunk, specifically its AppDynamics and ThousandEyes products, to gain full-stack observability.

By implementing Splunk's solutions, NYC Health + Hospitals achieved proactive monitoring, enabling them to trace IT slowdowns to their source and resolve them quickly. This resulted in reduced network downtime and accelerated critical clinical services, such as radiology imaging. The improved reliability empowered clinicians to adopt new technologies and provide better, more accessible care to over a million patients, directly translating IT performance into enhanced patient outcomes.

NYC Health + Hospitals