Case Study: Nexon Korea Corporation achieves real-time operational efficiency and improved customer experience with Splunk Enterprise

Nexon Korea Corporation Increases Operational Efficiency, Improves Customer Experience

Nexon Korea Corporation, a leading online and mobile game publisher with 150 titles worldwide, needed full visibility into player behavior across numerous virtual worlds to make informed decisions about content, game balance and security. Their previous process involved manual, time-consuming collection and parsing of logs that took days, leaving them reactive to customer complaints and unable to get real-time insights.

By deploying Splunk Enterprise, Nexon gained a single-pane-of-glass for real-time analysis of disparate game and system logs, with alerting and custom algorithms to detect issues and abuse proactively. The solution cut mean-time-to-resolution from days to minutes, boosted customer satisfaction, improved marketing effectiveness through usage insights, and delivered a tenfold reduction in maintenance manpower—freeing teams to focus on innovation and business growth.

Nexon

Chunghoon Ryu

Department Manager, Game Infrastructure Department